Terms of service:

Return, Refund & Exchange Policy:

  • We offer a full refund for products within 7-days of delivery.
  • Products must be returned in a sellable condition - unused, unworn, tags attached - if any (once tags are removed the items are NO LONGER returnable)
  • To make a return/exchange, please follow the below steps:
  • Click on the link https://hairdramacompany.com/apps/ecoreturns and fill the information needed.
  • After approving the return pick up based on the images you have shared, your package will be picked up by our courier partner within 72 business hours.
  • Replacement will be delivered within 4-6 working days once the product is delivered to our warehouse.
  • A pickup will be done once (which includes 3 attempts by the delivery partner). In case the pickup is cancelled by the customer, an additional charge of Rs.150 will be levied for initiating pick up again.

Refund, Exchanges & Cancellations:

  • Refunds can be received in source payment mode (for prepaid orders) or Store Credit (for COD orders)
  • Once the product is delivered to our warehouse, we will refund the amount of that product within 3-4 business days.
  • Exchanges: You can exchange an item purchased on www.hairdramacompany.com with the same item or another item, however, all exchanges are subject to stock availability.
  • The procedure for exchanging is the same, click on this link -  https://hairdramacompany.com/apps/ecoreturns - and choose the item that you want to exchange with.
  • Cancellations: You can cancel the order within first 24 hours of placing the order via email on contact@hairdramacompany.com or messaging us on +91 7229044101/ +91 7229032443
  • Once the order is shipped from our end, we cannot cancel the order.

Shipping Policy:

We at Hair Drama know how important it is to receive your purchased products in the finest condition, and on time. So we try to deliver your products to you as early as possible.

  • Depending upon the location, the product is shipped to you within 1-5 days. and delivered in 7-10 days once shipped.
  • To avail free shipping, minimum order value should be Rs. 500.
  • The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
  • For Cash on Delivery orders:
    • All the items in added in the cart should be applicable for COD
    • Pin code provided for Cash on Delivery should be in the serviceable area.
    • If not, any online payment mode needs to be used.
    • You cannot open the box without making the payment at the time of delivery. If the product is open, do not accept the order.
    • UPI/Credit cards/ Debit cards payment options might be available, depending on the courier partners.

Privacy Policy:

  • This privacy policy sets out how Hair Drama Co. uses and protects any information that you give Hair Drama Co. when you visit their website and/or agree to purchase from them.
  • Hair Drama Co. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.
  • Hair Drama Co. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

How we use cookies:

  • A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs.
  • We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests, if required
  • Other information relevant to customer surveys and/or offers

What do we do with the information we gather?

  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

For Queries/Comments:

For any queries or comments, please contact us at contact@hairdramacompany.com.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

If you believe that any information we are holding on you is incorrect or incomplete, please write to HAIRDRAMACO INDIA PRIVATE LIMITED 9th Floor, 901, Kataria Arcade, Off SG Highway, Makarba, Ahmedabad, Gujarat, 380051 or contact us at contact@hairdramacompany.com as soon as possible. We will promptly correct any information found to be incorrect.

Disclaimer: The above content is created at Hair Drama Co.'s sole discretion.

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